Refund policy
Last updated: November 28, 2025
Return Window
Returns accepted within 30 days of delivery (based on carrier tracking).
Eligibility (Safety & Hygiene)
Toys must be unopened, unused, and in original, sealed retail packaging with all parts/inserts.
For safety/hygiene, opened or used toys aren't eligible unless defective/incorrect on arrival.
Wooden toys with broken/chipped/splintered wood are not eligible unless damage occurred during shipping.
Start a Return (Authorization Required)
Contact us before sending anything back. Unauthorized returns may not be processed.
Email contact@sunnypebble.com or call (302) 464-8477 (Mon–Fri, 9:00 AM–5:00 PM ET) with your order number, item, and reason (photos help).
We'll reply within 1 business day with instructions and a return authorization.
Return Address (after approval):
Merkay LLC (SunnyPebble Returns)
75 Harrison St
Little Falls, NJ 07424
Contact:
Email: contact@sunnypebble.com
Phone: (302) 464-8477
Hours: Monday–Friday, 9:00 AM–5:00 PM ET
Return Shipping Costs
Change of mind / ordered wrong item: You pay return shipping.
Defective, damaged, safety issue, or wrong item: We provide a prepaid label or reimburse reasonable return shipping, then replace or refund.
Packing & Carrier
Use the original retail box inside a protective outer carton.
Use a tracked service and keep your receipt (unless using our prepaid label).
Proof of purchase (order number or receipt) is required.
Inspection & Refunds
We inspect returns within 2–3 business days of receipt.
If approved, refunds are processed within 5–7 business days of approval to the original payment method (your bank/card may take 5–10 business days to post).
We refund the product price (including any tax included in the price).
Original shipping is refunded only for defective/damaged/wrong items.
Non-Returnable Items
- Opened/used toys (unless defective/incorrect)
- Items with missing pieces/parts or retail packaging not suitable for resale
- Items returned after 30 days (unless defective)
- Personalized/custom items (if applicable)
- Items marked Final Sale / Non-Returnable
Damaged, Defective, or Safety Issues
Damaged in transit: Email photos of the item, all sides of the outer box, and the shipping label within 48 hours of delivery.
Defective on first use (within 30 days): Email photos/video and description.
Wrong item received: Email a photo of what arrived plus the packing slip.
We will replace or issue a full refund (including original shipping). Do not allow children to play with damaged toys.
Missing Parts
Report within 7 days of delivery. We'll send replacement parts at no charge or offer a replacement or refund.
Quality Guarantee
All toys are inspected before shipping. If you receive a manufacturing defect (e.g., rough edges, loose parts, finish issues), we'll replace or refund in full.
Lost Packages
If a parcel is confirmed lost by the carrier, we'll replace or refund.
Contact
Email: contact@sunnypebble.com
Phone: (302) 464-8477
Hours: Monday–Friday, 9:00 AM–5:00 PM ET