Refund policy

Last updated: August 21, 2026

This Return & Refund Policy applies to purchases made through sunnypebble.com, operated by Ruvli Limited, a company incorporated in Hong Kong.

This policy describes our voluntary 30-day return program and how we handle defective, damaged, incorrect, or missing products.

Nothing in this policy is intended to exclude, restrict, or limit any consumer right or remedy that cannot lawfully be excluded or restricted under applicable law.

1. Return Window

We accept eligible returns within 30 days of delivery, based on carrier tracking.

To request a return, please contact us within the 30-day period.

Our 30-day return policy is provided in addition to any rights or remedies you may have under applicable law in relation to defective, damaged, incorrectly described, or otherwise non-conforming goods.

2. Return Eligibility

For a standard return, such as a change of mind or ordering the wrong item, the product must generally be:

Unused
Unopened
In its original condition
In its original retail packaging
Complete with all parts, accessories, manuals, and inserts

Products that have been opened or used generally cannot be returned for a change of mind where doing so would make them unsuitable for resale.

These conditions do not limit your applicable rights where an item is defective, damaged, unsafe, incorrectly supplied, incorrectly described, or otherwise subject to a remedy under applicable law.

3. Toys & Product Safety

Because SunnyPebble sells children's products, product safety is important to us.

If a toy arrives damaged, has broken or loose parts, rough or sharp edges, splintered or chipped wood, or otherwise appears unsafe, do not allow a child to use the product.

A product will not be denied an otherwise applicable remedy solely because its packaging has been opened where opening the packaging was reasonably necessary to discover a defect or other problem.

4. Start a Return

Please contact us before sending a product back so that we can provide the correct return instructions.

Customer Service:
Email: contact@sunnypebble.com
Phone: (302) 464-8477
Hours: Monday–Friday, 9:00 AM–5:00 PM ET

Please provide:

Your order number
The product you wish to return
The reason for the return
Photos or video where relevant

We aim to reply within 2 hours during our business day.

Please do not send products to our Hong Kong registered office unless we specifically instruct you to do so.

We will provide the appropriate return address and instructions after reviewing your request.

5. Return Shipping Costs

Change of Mind / Incorrect Product Ordered

If you change your mind or accidentally order the wrong product, you are responsible for the cost of returning the product.

We recommend using a tracked shipping service and keeping your shipping receipt.

For an approved voluntary change-of-mind return, we will refund the eligible product price. The original $9.00 Standard Shipping charge is non-refundable, except where otherwise required by applicable law.

Defective, Damaged, Unsafe, or Incorrect Product

If the product is defective, damaged in transit, presents a safety issue, or is not the product you ordered, we will provide a prepaid return label or reimburse reasonable return shipping costs where a return is required.

Depending on the circumstances and applicable rights, we may provide a replacement, refund, or other appropriate remedy.

6. Packing Your Return

Where reasonably possible, place the product and its original retail packaging inside a suitable protective outer carton.

For change-of-mind returns, all original parts, accessories, manuals, and inserts should be included.

Use a tracked shipping service and retain proof of shipment unless we provide a prepaid return label.

Proof of purchase, such as your order number or receipt, may be required so that we can identify and process your return.

7. Inspection of Returns

We normally inspect returned products same business days after receiving them.

For voluntary change-of-mind returns, we will check that the product satisfies the eligibility requirements described in this policy.

Where a return concerns a defective, damaged, unsafe, incorrect, or otherwise non-conforming product, we will assess the reported issue and provide an appropriate remedy in accordance with this policy and applicable law.

8. Refunds

Once an eligible refund is approved, we normally process it within 2 business days.

Refunds are generally issued to the original payment method used for the purchase.

After we process the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

For a qualifying defective, damaged, or incorrect product, we will refund the amounts required under applicable law and this policy, including the original shipping charge where appropriate.

9. Items Generally Not Eligible for Change-of-Mind Returns

The following are generally not eligible for a voluntary change-of-mind return:

Products that have been used
Opened products that cannot reasonably be resold for safety or hygiene reasons
Products with missing parts or accessories
Products without the original retail packaging where the packaging is reasonably necessary for resale
Personalized or custom-made products, where applicable
Products specifically identified as Final Sale or Non-Returnable before purchase
Products returned outside the 30-day voluntary return period

These exclusions apply to our voluntary change-of-mind return program.

They do not exclude or restrict remedies that may be available under applicable law for defective, damaged, unsafe, incorrectly described, incorrectly supplied, or otherwise non-conforming products.

10. Damaged Products

If your order arrives damaged, please contact us as soon as possible.

We ask that you contact us within 48 hours of delivery where reasonably possible to help us investigate shipping damage with the carrier.

Please provide photographs showing:

The damaged product
All relevant sides of the outer shipping box
The shipping label
Any visible damage to the packaging

The 48-hour reporting request helps us investigate carrier damage efficiently. It does not remove any mandatory consumer rights or remedies that may apply if you contact us later.

After reviewing the issue, we will arrange an appropriate replacement, refund, or other remedy.

11. Defective Products

If you discover a manufacturing or other product defect, please stop using the product where continued use could be unsafe.

Your order number
A description of the problem
Photographs or video showing the defect where reasonably possible

Examples may include loose components, rough or sharp edges, structural defects, finish problems, or other manufacturing issues.

We will review the issue and provide an appropriate remedy.

12. Incorrect Products

If you receive a product different from the one you ordered, please contact us.

Where possible, provide:

Your order number
A photograph of the product received
A photograph of the packing slip, if included

We will arrange an appropriate replacement or refund and will cover reasonable return shipping costs where we require the incorrect product to be returned.

13. Missing Parts

If your product arrives with missing parts, please contact us as soon as possible.

We recommend reporting missing parts within 7 days of delivery so that we can resolve the issue quickly.

Depending on the circumstances, we may:

Send the missing parts at no additional charge
Replace the product
Provide an appropriate refund

The 7-day reporting request does not exclude mandatory rights that may otherwise apply.

14. Lost Packages

If your parcel appears to be lost in transit, contact us so that we can investigate with the shipping carrier.

If the carrier confirms that the parcel has been lost, we will provide a replacement or refund as appropriate.

Please see our Shipping Policy for additional information regarding delivery and tracking.

15. Refused & Unclaimed Returns

Please contact us before refusing a delivery or returning a package to the sender.

Packages returned because they were refused, unclaimed, or addressed incorrectly may be subject to actual return or reshipping costs where the issue was not caused by us or the carrier and where permitted by applicable law.

This does not apply where a customer reasonably refuses delivery because the shipment is visibly damaged, incorrect, or otherwise subject to an applicable consumer remedy.

16. Exchanges

Where available, exchanges are subject to product availability.

For defective, damaged, or incorrect products, we may offer a replacement where appropriate.

For change-of-mind requests, we may ask you to return the original product for a refund and place a new order.

17. Applicable Consumer Rights

Ruvli Limited is incorporated in Hong Kong.

Our products are intended primarily for customers in the United States, and additional mandatory consumer protections may apply depending on the customer's location.

Nothing in this Return & Refund Policy is intended to exclude, restrict, or modify any right, guarantee, condition, warranty, or remedy that cannot lawfully be excluded or restricted.

Our voluntary 30-day return policy is separate from rights that may arise because goods are defective, damaged, unsafe, incorrectly described, incorrectly supplied, or otherwise fail to comply with applicable requirements.

18. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes to our services, procedures, or applicable requirements.

When changes are made, the "Last updated" date at the top of this page will be updated.

Changes will apply prospectively unless otherwise required by applicable law.

19. Contact Us

For returns, refunds, damaged products, missing parts, or other questions, contact:

Ruvli Limited
CR Number: 80492637

Registered Office:
Unit 903, 9/F., Cameron Commercial Centre
458–468 Hennessy Road
Causeway Bay, Hong Kong