Privacy Policy

Last updated: August 21, 2026

This Privacy Policy explains how Ruvli Limited ("SunnyPebble," "we," "us," or "our") collects, uses, stores, discloses, and protects personal information when you visit or make a purchase from sunnypebble.com, contact us, create an account, subscribe to marketing communications, or otherwise use our services.

Ruvli Limited is a company incorporated in Hong Kong and is responsible for the personal data collected through SunnyPebble.

1. Company Information

Operating Company: Ruvli Limited
CR Number: 80492637

Registered Office:
Unit 903, 9/F., Cameron Commercial Centre
458–468 Hennessy Road
Causeway Bay, Hong Kong

Customer Service:
Email: contact@sunnypebble.com
Phone: (302) 464-8477
Hours: Monday–Friday, 9:00 AM–5:00 PM ET

2. Privacy Framework

We handle personal data in accordance with applicable privacy and data-protection laws, including the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO") where applicable.

Because SunnyPebble serves customers in the United States, additional privacy and data-protection requirements may apply depending on the customer's location and the circumstances of the processing.

We seek to collect personal data lawfully and fairly, use it for the purposes for which it was collected or directly related purposes, keep it accurate and only for as long as necessary, protect it against unauthorized or accidental access or use, maintain transparency about our data practices, and facilitate applicable rights of access and correction.

3. Who This Policy Applies To

This Privacy Policy applies to personal data relating to:

• Customers and prospective customers

• Website visitors

• Account holders

• Newsletter and marketing subscribers

• People who contact customer service

• Suppliers and service providers

• Enquirers and complainants

• Other individuals who interact with SunnyPebble or Ruvli Limited

Our website and checkout are intended for adults.

4. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information.

Contact and Identification Information

Name, email address, telephone number, billing address, and shipping address.

Order and Transaction Information

Products purchased, order number, order history, delivery information, returns, refunds, and related transaction records.

Payment Information

Payments are processed through third-party payment processors. We do not ordinarily store complete payment-card numbers ourselves.

Account Information

If account functionality is available, this may include your account details, saved addresses, preferences, and order history.

Technical and Usage Information

IP address, browser type, device information, operating system, pages viewed, referring pages, interactions with our website, and cookies or similar technologies.

Communications

Emails, customer-service requests, complaints, reviews, feedback, and other communications you send to us.

Marketing Preferences

Information concerning whether you have agreed to receive marketing communications and your subsequent preferences or opt-out requests.

We seek to collect only personal data that is reasonably necessary for our business and the purposes described in this Policy.

5. How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order

• When you create or use an account

• When you contact customer service

• When you subscribe to marketing communications

• When you submit a review or other content

• Automatically when you use our website

• From payment, ecommerce, shipping, logistics, fulfillment, fraud-prevention, analytics, or other service providers involved in providing our services

Where required, we will provide appropriate information about the purposes for collecting your personal data and the classes of persons to whom it may be transferred.

6. How We Use Personal Information

We may use personal information to:

• Process and administer orders

• Process payments

• Fulfill and deliver purchases

• Provide tracking and delivery information

• Process returns, replacements, and refunds

• Provide customer support

• Respond to questions, requests, or complaints

• Maintain customer accounts

• Send transactional communications such as order confirmations and shipping updates

• Detect and prevent fraud, abuse, and security incidents

• Protect our website, customers, and business

• Maintain and improve our website and services

• Analyze website performance and usage

• Maintain appropriate business, transaction, tax, and accounting records

• Comply with applicable legal and regulatory obligations

• Establish, exercise, or defend legal rights

• Send marketing communications where permitted and where the required consent or indication of no objection has been obtained

We will not use personal data for a new purpose unrelated to the purpose for which it was originally collected unless permitted by applicable law or we obtain any consent required by law.

7. How We Share Personal Information

We may disclose personal information to service providers where reasonably necessary to operate SunnyPebble and provide our services.

These may include:

• Ecommerce platform providers, including Shopify

• Payment processors

• Shipping carriers, logistics providers, fulfillment partners, and delivery partners

• Hosting and cloud-service providers

• Email and customer-support providers

• Fraud-prevention and security providers

• Analytics and website-performance providers

• Professional advisers, such as accountants, auditors, insurers, and legal advisers

For example, information such as your name, shipping address, telephone number, and other information reasonably necessary to fulfill your order may be provided to shipping, logistics, fulfillment, and delivery providers.

We may also disclose information where reasonably necessary to comply with applicable law, legal proceedings, court orders, regulatory requirements, or lawful requests from competent authorities, or to establish, exercise, or defend legal rights.

Where third-party processors handle personal data on our behalf, we take appropriate contractual or other practicable measures to require them to protect the data and process it appropriately.

8. Sale of Personal Information

We do not sell your personal information.

We also do not provide customer personal information to third parties for their own direct marketing purposes without satisfying applicable consent and notification requirements.

9. Direct Marketing

We may use your contact information to send you information about SunnyPebble products, offers, promotions, or related services where permitted by applicable law.

Where consent or an indication of no objection is required, we will obtain it before using personal data for direct marketing.

You may request that we stop using your personal data for direct marketing at any time and without charge.

You can unsubscribe using the unsubscribe option included in applicable marketing emails or contact:

contact@sunnypebble.com

Stopping marketing communications will not prevent us from sending transactional or service communications relating to your orders, account, returns, security, or other necessary matters.

10. Cookies & Similar Technologies

We may use cookies and similar technologies to:

• Operate essential website functions

• Maintain your shopping session

• Remember preferences

• Understand website usage

• Measure website performance

• Improve our website and services

• Support analytics and, where applicable, advertising functions

Some cookies may be provided by third-party services used on our website.

You can control certain cookies through your browser settings and any cookie controls made available on our website. Disabling certain cookies may affect website functionality.

More information about particular cookies or technologies may be provided through our cookie notice or consent interface where applicable.

11. Children's Privacy

SunnyPebble sells products that may be intended for children, but our website, checkout, and online services are directed to adults purchasing products, not to children.

We do not knowingly seek to collect personal information directly from children through our website.

If you are a parent or guardian and believe that a child has provided personal information to us without appropriate authorization, please contact us at contact@sunnypebble.com so that we can review the situation and take appropriate action.

12. Data Security

We take practicable administrative, technical, and organizational measures designed to protect personal data against unauthorized or accidental access, processing, erasure, loss, disclosure, or use.

These measures may include secure website connections such as SSL/HTTPS, access controls, security measures provided by our ecommerce infrastructure, and the use of payment processors that maintain appropriate payment-security standards.

Where service providers process personal data on our behalf, we take appropriate contractual or other measures to require suitable data-security protections.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Data Retention

We retain personal data only for as long as reasonably necessary to fulfill the purposes for which it was collected, satisfy applicable legal, tax, accounting, operational, or regulatory requirements, resolve disputes, and enforce agreements.

Retention periods may vary according to the type of information and applicable requirements.

For example:

Order and transaction records: Retained for the period reasonably necessary to satisfy applicable tax, accounting, legal, and business-record requirements.

Account information: Retained while the account remains active and thereafter where reasonably necessary or legally required.

Customer-service records: Retained for an appropriate period to handle enquiries, disputes, warranties, returns, or related matters.

Marketing information: Retained until you withdraw your consent, opt out, or the information is no longer required for the relevant marketing purpose, subject to maintaining appropriate suppression records.

Personal data that is no longer required will be deleted, anonymized, or otherwise appropriately handled, subject to applicable legal requirements.

14. Access & Correction of Personal Data

Subject to the Personal Data (Privacy) Ordinance (Cap. 486) and applicable exceptions, you may have the right to:

• Ask whether we hold personal data about you

• Request access to personal data we hold about you

• Request correction of inaccurate personal data

We may need to verify your identity before processing a request.

To request access to or correction of your personal data, contact:

Ruvli Limited
Email: contact@sunnypebble.com

Registered Office:
Unit 903, 9/F., Cameron Commercial Centre
458–468 Hennessy Road
Causeway Bay, Hong Kong

We will handle valid requests within the timeframe required by applicable law.

Where permitted by law, a reasonable fee may be charged for complying with a data access request. Any such fee will not be excessive.

15. Other Privacy Rights

Depending on where you live, applicable law may provide additional rights regarding your personal information.

Where such laws apply to Ruvli Limited or your interaction with SunnyPebble, we will honor applicable mandatory privacy rights.

These rights may include, where applicable, rights relating to access, correction, deletion, or other forms of control over personal information.

Nothing in this Privacy Policy is intended to limit rights that cannot lawfully be excluded or restricted.

16. International Processing & Transfers

Ruvli Limited is incorporated in Hong Kong, while SunnyPebble currently serves customers in the United States.

We use ecommerce, payment, shipping, logistics, fulfillment, hosting, analytics, customer-service, and other service providers that may operate in the United States, Hong Kong, China, and other jurisdictions.

As a result, personal information may be processed, transferred, or stored outside the country or region where you live.

For example, information reasonably necessary to fulfill and deliver an order may be shared with shipping carriers, logistics providers, fulfillment partners, or delivery partners operating in different jurisdictions.

Where we engage service providers to process personal data on our behalf, we take appropriate contractual or other practicable measures to require them to protect personal data in accordance with applicable requirements.

17. Accuracy of Personal Data

We take practicable steps to maintain the accuracy of personal data where necessary for the purposes for which it is used.

You are encouraged to provide accurate and current information and to contact us if your personal information changes or you believe information we hold about you is incorrect.

Accurate shipping and contact information is particularly important for processing and delivering orders.

18. Legal & Regulatory Disclosures

We may preserve, use, or disclose personal information where reasonably necessary to:

• Comply with applicable laws or regulations

• Respond to lawful requests from courts, regulators, law-enforcement authorities, or other competent authorities

• Detect, investigate, or prevent fraud or unlawful activity

• Protect our legal rights

• Protect the safety, security, or rights of customers or others

• Establish, exercise, or defend legal claims

Any such processing or disclosure will be subject to applicable legal requirements.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, services, service providers, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

20. Contact Us

For questions about this Privacy Policy, our handling of personal data, direct-marketing preferences, or requests concerning your personal data, contact:

Ruvli Limited
CR Number: 80492637

Registered Office:
Unit 903, 9/F., Cameron Commercial Centre
458–468 Hennessy Road
Causeway Bay, Hong Kong

Customer Service:
Email: contact@sunnypebble.com
Phone: (302) 464-8477
Hours: Monday–Friday, 9:00 AM–5:00 PM ET